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Terms of Service

Last updated: 22 July 2026

Terms of Service - Pharmacy Weight Loss Bolton

Pharmacy Weight Loss Bolton | GPhC Registration No. 9012511 | Last updated: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or using our website, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. About Us

Pharmacy Weight Loss Bolton is a GPhC-registered online pharmacy (Registration No. 9012511) providing weight management services and prescription medications to patients in Bolton and across the UK. We operate in full compliance with General Pharmaceutical Council regulations and UK law.

2. Eligibility

To use our services, you must:

We reserve the right to refuse treatment to any individual where we consider it clinically inappropriate or unsafe. Providing false or misleading information during your consultation may result in immediate termination of service and could carry legal consequences.

3. Prescriptions

All prescription medications supplied by Pharmacy Weight Loss Bolton are issued only following a clinical assessment carried out by one of our qualified prescribers. A valid prescription is required before any prescription-only medicine (POM) is dispensed.

Our pharmacists and prescribers retain the right to decline to issue or dispense a prescription at their professional discretion. Prescriptions cannot be transferred, shared, or used by anyone other than the named patient. Repeat prescriptions are subject to ongoing clinical review and are not guaranteed.

4. Payment

Payment is required in full at the time of ordering. We accept major debit and credit cards. All transactions are processed securely. Prices displayed on our website include VAT where applicable.

We reserve the right to amend our pricing at any time. The price applicable to your order is that confirmed at checkout. In the event of a pricing error, we will notify you promptly and offer the option to proceed at the correct price or receive a full refund.

5. Delivery

Orders are dispatched within 1 working day of pharmacist approval. Delivery timescales are estimates and may be affected by factors outside our control, including Royal Mail or courier delays.

All medications are dispatched in discreet, secure packaging to maintain patient confidentiality. We are not responsible for failed deliveries resulting from incorrect address information provided by the patient. If a parcel is lost in transit, please contact us promptly so we can investigate with our delivery provider.

6. Cancellations and Refunds

You may cancel your order before it has been approved and dispatched by contacting us as soon as possible. Once a prescription has been dispensed and dispatched, we are unable to offer a refund in accordance with UK medicines regulations, as prescription medications cannot be returned or resold.

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt and we will arrange a suitable resolution. Consultation fees, where applicable, are non-refundable once a clinical assessment has been completed.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Always follow the guidance of your prescriber and the instructions provided with your medication.

Weight loss medications are not suitable for everyone. Results vary between individuals. Our services are not a substitute for a comprehensive weight management programme, and we recommend patients also adopt appropriate dietary and lifestyle changes. In a medical emergency, please call 999 or visit your nearest A&E.

8. Privacy and Data

We are committed to protecting your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data will only be used to provide and improve our services and to meet our legal obligations.

We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy available on our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us via the details provided on our website. We are happy to assist.