Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Bolton | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Bolton is a GPhC registered online pharmacy weight loss clinic based in Bolton, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Data We Collect

When you use our services, we may collect the following types of personal data:

• Personal identifiers: Full name, date of birth, gender, and contact details including address, phone number, and email address.
• Health information: Medical history, current medications, weight, BMI, allergies, and other clinical details necessary to provide safe pharmacy services.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our site.

2. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments and provide clinical consultations.
• To dispense and deliver prescribed medications safely. Once your order is approved by our pharmacist, delivery is completed within 1 working day.
• To maintain accurate medical records and ensure continuity of care.
• To communicate with you regarding your orders, consultations, and account.
• To comply with legal and regulatory obligations as a GPhC registered pharmacy.
• To improve our website and services based on anonymised usage data.

The legal bases we rely on include your explicit consent for processing special category health data, performance of a contract, compliance with legal obligations, and legitimate interests in operating a safe pharmacy service.

3. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how our site is used. We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand visitor behaviour in an anonymised way, allowing us to improve our services.
• Functional cookies: Remember your preferences to provide a more personalised experience.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling cookies may affect certain features of our website.

4. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following circumstances:

• Clinical partners: Prescribing clinicians or healthcare professionals involved in your care where necessary and appropriate.
• Delivery providers: Courier services require your name and delivery address to dispatch your medication.
• Payment processors: Secure third-party payment providers process your transactions in compliance with PCI DSS standards.
• Regulatory authorities: We may be required to share information with the GPhC, NHS bodies, or law enforcement if legally obligated to do so.
• IT and hosting providers: Trusted service providers who support our website and systems under strict data processing agreements.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

5. Data Retention

We retain patient and clinical records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Other personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy. When data is no longer required, it is securely deleted or anonymised.

6. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures including encryption, secure servers, and access controls to protect your information from unauthorised access, loss, or disclosure.

7. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009

You also have the right to raise concerns with the relevant supervisory authority if you believe your data has not been handled appropriately.